Tanner & Gates Cakes - COVID-19
We are currently open for collection and delivery during our usual operating hours
We along with many other businesses are treating the COVID-19 outbreak seriously. Current food hygiene standards in Australia are more than enough to meet the Govenment's minimum standards for personal hygiene to combat the spread of the virus and so we have not had to adapt our procedures very much. Using Hand-sanitiser and the sanitisation of equipment and surfaces has always been routine here.
Our key suppliers and the building in which we work have all added additional precautions around deliveries and personal contact. We still allow cake collections (including bringing the cake to your car) and no contact deliveries are also available.
Our main concern as a business, beyond hygiene, is our ability to maintain the supplies that we need to operate to our full capacity. Where we have known supply issues we have removed those items from our online store. There is always the potential that an item may suddenly not be available or bespoke items not sourcable in the time-frame we have e.g. personalised toppers. Should this be the case we will contact you within 24 hours of you ordering online to offer you an alternative approach or a refund if necessary. Alternatively please give us a call on 02 8006 0089 prior to placing an order and we will be happy to discuss things with you.
Our current cancellation policy can be found here http://www.tannergates.com.au/ordering/page-2/page1.html
This statement was last updated on Monday 6th April 2020 and reflects the Governments' (both State & Federal) policy on contact and movement at that time. We will aim to update this as quickly as we can should things change.
Update: July 2020. Whilst NSW remains open in the main there is the risk that events may change that situation. As the threat of COVID-19 restrictions is known our policy on last minute cancellations is a follows;
1) Cancellations with at least 14 complete working days notice (Mon - Fri) due to a change in restrictions on the movement or number of people allowed to gather as a result of State or Federal direction will be entitled to a 95% credit.
2) Cancellations with less than 6 full working days notice will not be entitled to a refund or credit.
Stay safe and let us know if we can help.
Life goes on as best we can and cake always makes people feel better !